Refund Policy

We want Progress Princess to be something you're genuinely glad you paid for. If it isn't, we'd rather give your money back than keep it. This page explains exactly how that works.

14-day money-back guarantee

If you subscribe on our website and you're not happy, email us within 14 days of your payment and we'll refund it in full. You don't need to give a reason. We'll process the refund to your original payment method — it typically appears within 5–10 business days, depending on your bank.

Cancelling your subscription

You can cancel at any time. Cancelling stops future renewals; you keep Pro access until the end of the period you've already paid for. We don't charge a cancellation fee, and we don't lock you into a contract.

To cancel a subscription bought on our website, email us at support@progressprincess.com and we'll take care of it, or use the manage-subscription link in your Paddle receipt email.

Renewals

Subscriptions renew automatically at the price shown when you subscribed. If a renewal charge catches you by surprise — for example you meant to cancel and forgot — contact us within 14 days of that charge and we'll refund it and cancel the subscription.

Purchases made in the iPhone app

If you subscribed through the Apple App Store rather than our website, Apple is the seller and handles billing and refunds. Request a refund at reportaproblem.apple.com, and manage or cancel the subscription in your iPhone Settings under your Apple Account → Subscriptions. Apple's refund terms apply to those purchases — we can't process them on Apple's behalf, but we're happy to help you sort it out.

Who you're buying from

Website purchases are processed by Paddle.com Market Ltd, our authorised reseller and Merchant of Record. Paddle handles payment, invoicing and sales tax, and will appear on your bank statement. Paddle's buyer terms also apply to your purchase, alongside this policy and our Terms of Service.

Exceptions

We may decline a refund where there's clear evidence of abuse — for example repeatedly subscribing and refunding, or breaching our Terms of Service. Nothing here limits any statutory rights you have under the consumer law of your country; where those rights give you more than this policy does, they apply.

How to reach us

Email support@progressprincess.com with the email address you used to subscribe. We aim to reply within two business days.